This Refund and Billing Policy explains how payments, subscriptions, memberships, renewals, cancellations, refunds, and payment-related issues are handled for Altcoin.News paid Services.
By purchasing or maintaining a paid Altcoin.News plan or feature, you agree to this Refund and Billing Policy together with our Terms and Conditions.
1. Paid Services
Altcoin.News may offer paid Services including:
- memberships,
- premium subscriptions,
- paid newsletters,
- archives or member-only content,
- related support or setup fees where expressly stated.
Plan details, prices, included features, and limits are shown at checkout or in the applicable subscription flow.
2. What a Paid Subscription Covers
A paid subscription pays for access to the features included in that plan, such as premium content, newsletters, archives, alerts, community access, or other listed member functionality.
A subscription fee does not guarantee:
- investment results,
- trading gains,
- uninterrupted access,
- a minimum number of articles or alerts,
- the future accuracy of editorial opinions or analysis.
3. Billing Cycle
Paid plans may be offered on a monthly, annual, one-time, or other billing basis as shown at checkout.
If Altcoin.News later offers payment through crypto, stablecoins, card billing, or another provider, the applicable billing method will be shown at checkout.
4. Renewals
Unless expressly stated otherwise at checkout, a plan does not automatically renew through stored payment credentials unless you clearly agree to that auto-renew arrangement at purchase.
If your plan requires manual renewal and payment is not submitted on time, paid access may expire, pause, or revert to a lower-access state.
If an auto-renewing payment method is offered in the future, that auto-renew feature will apply only where clearly shown and affirmatively selected.
5. Cancellation
You may cancel a recurring paid plan through your account settings, if available, or by contacting support@altcoin.news.
If your plan uses manual renewal, you may also simply choose not to renew.
Cancellation prevents future renewals only. It does not create a refund for an already-started billing period unless required by law or expressly approved by Altcoin.News.
6. Refund Policy
Except where required by law, subscription and membership fees are generally non-refundable once the billing period begins.
Unless we state otherwise in writing:
- we do not provide prorated refunds for unused time,
- we do not provide refunds because you chose not to use the Services after payment,
- we do not provide refunds based solely on changed preferences,
- we do not provide refunds based solely on disagreement with editorial opinions, market views, or analysis.
7. Limited Exceptions
At our sole discretion, we may review refund requests in limited cases such as:
- duplicate charges,
- accidental duplicate purchases,
- confirmed billing errors caused by us,
- paid features that were unavailable due to a verified platform-side failure we could not correct within a reasonable period,
- other situations where applicable law requires a refund.
Submitting a request does not guarantee approval.
8. Failed or Incomplete Payments
If a payment is not completed, is declined, reversed, underpaid, delayed, or otherwise fails, we may:
- suspend or limit access to paid features,
- downgrade or pause an account,
- cancel or lapse the affected paid plan if payment remains unresolved.
You remain responsible for ensuring that the correct payment is submitted on time if you want uninterrupted paid access.
9. Taxes
Fees may exclude applicable taxes, duties, levies, or similar governmental charges unless otherwise stated at checkout.
You are responsible for any taxes associated with your purchase, except taxes based on our net income.
10. Price Changes
We may change pricing, plan structures, limits, or billing terms prospectively.
Updated pricing or plan changes apply to future purchases or future renewal periods, not to already completed billing periods, unless clearly disclosed and permitted by law.
11. Chargebacks and Payment Disputes
If you believe a payment error occurred, contact support@altcoin.news first.
If you initiate a chargeback or payment dispute through a third-party processor or provider, we reserve the right to suspend or terminate affected access while the issue is under review and to contest the dispute where appropriate.
12. Third-Party Payment Providers
Payments may be handled in whole or in part by third-party processors, subscription providers, billing vendors, or infrastructure providers.
We are not responsible for third-party outages, bank issues, issuer decisions, or network-level failures. Your use of third-party services is governed by their own terms and policies.
13. Account Access After Expiration or Nonpayment
If a paid plan ends because of non-renewal, cancellation, or incomplete payment, access to paid features may be limited or removed.
We may retain certain billing, account, support, audit, and operational records as reasonably necessary for security, dispute handling, compliance, backup, fraud prevention, and legal purposes.
14. Contact for Billing Support
Altcoin.News
Email: editor@altcoin.news
Website: https://altcoin.news